Return policy



I. Return conditions

Customers need to check the status of the goods and can exchange/return the goods right at the time of delivery/receipt in the following cases:

- The goods do not match the type or design in the order placed or on the website at the time of ordering.

- Not enough quantity, not enough sets as in the order.

- External conditions are affected such as torn packaging, peeling, breakage...

Customers are responsible for presenting relevant documents proving the above deficiencies to complete the refund/exchange of goods.

II. Regulations on notification time and sending returned products

- Return notification time: within 48 hours of receiving the product in case the product is missing accessories, gifts or is broken.

- Product return time: within 14 days from receipt of product.

- Product return location: Customers can bring goods directly to our office/store or send them by post or any carrier.

III. Return Fees

- Depending on each case, the two parties will agree on who pays the return fee.

IV. Refund of Goods

- Maison Gourmet will refund the money after receiving and checking the returned goods.

- Refund time will be before 48 hours after receiving goods.

- Customers should contact Maison Gourmet first so that both parties can handle the refund most appropriately. Thank you!

In case you have comments/complaints related to product quality, please contact our customer care line.

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